2.3.1 Departmental Structure
Figure 2.1 PPKT Departmental Chart
2.3.2 Department Background
Centre of Knowledge, Communication & Technology (PPKT) was established in December 2002. There are four entities that have been combined under this center. The four entities are ICT services, Administration, Academics and Management Information System (MIS). PPKT’s main mission is to provide competent and effective ICT for the campus community and community outside of the camps.
PPKT is responsible for coordinating ICT support services at all three campuses, main campus in Penag, engineering campus in Nibong Tebal, Penang and Health Campus in Kelantan. The services include:
1. Computer and telecommunication network infrastructure
2. Application administration and management
3. Computing facilities and ICT support service
PPKT is a
catalyst and co-workers to administrative entity, research, teaching and
learning at the local and regional level. PPKT’s motto is ‘Enable and Innovate
(Enovate)’ reflects the determination to achieve the objective. The figure 2.2
shows the Enovate logo.
Figure 2.2 Enovate Logo
2.3.3 Vision and Mission
Vision:
PPKT
serves as a catalyst for innovation. Complement the Role of ICT operation with
strategic needs based on knowledge, research and innovation, local and global
levels.
Mission:
As a
provider of ICT services of competent and effective in the context of:
·
Teaching
and Learning
·
Research
and Innovation
·
Management
Process
PPKT
ensure the availability of services which may be hope for the infrastructure
and services provided in accordance with the operational and strategic needs of
the University.
2.3.4 Objective
Ensure
continuity of ICT services to the vision and mission of the University by:
·
Contribute
to the APEX’s agenda
·
Provide
excellent customer support services
·
Contribute
to the improvement of effective skills
2.3.5 Product and Services Offered
PPKT
offers several types of services for the convenience of the staff and students
who worked and studied at USM. Among the services offered by PPKT are:
a) E-mail
b) E-learning
c) Smart cards
d) ICT Security
e) Computer & Software
f) ICT Consultancy
g) ICT Training
h) Computer lab
i)
Product
Application
j)
Service
desk
k) Network
l)
Website
m) Telephone
n) Teleconference
PPKT also has Online Planner which is a system
that facilitates the staff in managing their meetings, identify the activities
that will take place and who is involved so that a plan can be implemented more
effectively. Staff can also obtained others information through this system
such as campus activities, staff holidays, public holidays for federal and
state, payroll day and staff birthday.